Privacy & GDPR Compliance

Our Privacy policy / GDPR compliance statement

Here at Hampshire Generators we take your privacy seriously. We are a company that manually processes all our sales information; we don’t subscribe to email marketing databases. The majority of our work is business to business, but we also enjoy great relationships with private individuals that need generators for hobbies or leisure. If you provide us with personal information (rather than as a business) then this policy tells you how deal with that information.

This Privacy Policy describes the policies of Excel Power Ltd trading as Hampshire Generators, Manor Farm Buildings, Hampshire SO32 3NU, United Kingdom, email: [email protected], phone: 01329 722390 on the collection, use and disclosure of your information that we collect when you use our website ( http://www.hampshiregenerators.co.uk ) to order products or services. (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

Information We Collect:

We will collect and process the following personal information about you if you order a product from us or sign-up for our newsletter.

• Name
• Email
• Mobile (order placement only)
• Address (order placement only)

How We Use Your Information:

We will use the information that we collect about you for the following purposes:

• Managing your order (for delivery etc).
• Marketing / Promotional & targeted advertising.
• Creating & managing your user account.
• Enforcing terms and conditions.
• Processing payment through Worldpay.
• Supporting you after the sale.
• Administration of your order, sending invoices etc.
• Legitimate Interest, such as reminding you that your unit is due a service or inspection.

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

Retention Of Your Information:

We will retain your personal information with us for 90 days to 2 years after users terminate their accounts or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy (generator warranties etc). We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

Your Rights:

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at [email protected]. We will respond to your request in accordance with applicable law.

You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at [email protected].

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Cookie Policy

This website uses tracking software to monitor its visitors to better understand how they use it. Our Cookies are run by Cookieyes and are only used if you accept when prompted.

Analytic software is provided by Google Analytics which also uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information http://www.google.com/privacy.html.

Payment Processing

Our secure credit / debit card processing is undertaken by Worldpay who take your details and privacy very seriously. Please look at their Privacy Policy here – Worldpay Privacy: Privacy Policy | Worldpay

Klarna and PayPal Payment Methods

In order to be able to offer you Klarna and Paypal payment options, we will pass to them certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here – https://www.klarna.com/uk  Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy linked here – http://cdn.klarna.com/1.0/shared/content/legal/terms/Klarna/en_gb/privacy

Security:

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Grievance / Data Protection Officer:

If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Excel Power Ltd, Manor Farm Buildings, email: [email protected]. We will address your concerns in accordance with applicable law.